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E-Commerce Webinars

Archived Webinars

The Future of Online Customer Experiences
Monday, June 28, 2010

Cactus Commerce is pleased to provide access to an exclusive webinar with Forrester VP & Research Director Moira Dorsey on “The Future of the Online Customer Experience”. Originally aired live on Tuesday, June 22nd, this webinar discusses how the evolution of digital technologies is causing a major transformation in online experiences.

8 Ways Mobile Can Increase Customer Loyalty
Tuesday, June 08, 2010

According to a recent Aberdeen report, customer loyalty remains the top pressure facing online retailers. Watch our webinar to learn how leading retailers are preserving and building customer loyalty through the Mobile channel. Learn about Cactus' eight mobile loyalty tactics that can help build brand awareness and improve customer loyalty.

Cross- Channel Transformation: Strategies for Agility, Integration and Standardization
Tuesday, March 23, 2010

Despite the prevailing economic conditions and grim state of customer demand in certain retail categories, the cross-channel retailing experience continues to grow as consumers needs and wants change. Down market conditions has meant that 54% of Best-in-Class retailers are creating a more unified, merchandising, marketing, and customer experience management across brick and mortar, online, catalog, call center, and the emerging mobile channel. By applying the unified value chain approach of Best-in-Class, Average and Laggard retailers can create a unified customer experience, enhance cross-channel customer wallet share, and brand loyalty.

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