Cactus Commerce is pleased to offer this complimentary, hour long webinar with Aberdeen Analyst Sahir Anand.
Originally aired on March 31st, 2010, this webinar discusses:
Despite the prevailing economic conditions and grim state of customer demand in certain retail categories, the cross-channel retailing experience continues to grow as consumers needs and wants change. Down market conditions has meant that 54% of Best-in-Class retailers are creating a more unified, merchandising, marketing, and customer experience management across brick and mortar, online, catalog, call center, and the emerging mobile channel. By applying the unified value chain approach of Best-in-Class, Average and Laggard retailers can create a unified customer experience, enhance cross-channel customer wallet share, and brand loyalty.
Learn how:
- Best-in-Class companies have attained 99% customer satisfaction rate
- Best-in-Class companies have increased customer conversion rate by 15%
- Best-in-Class companies improved days to ship rates by 1%
- Best-in-Class companies are twice as likely as average retailers to execute a unified merchandizing plan for all channels of operations
- Best-in-Class companies are twice as likely as average retailers to fulfill cross-channel orders through any channel
"Retailers that do not adopt a cross-channel strategy involving
alignment of business workflow and systems across channels will
not succeed, and will be forgotten about in the coming years."