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| Title: | CommerceLive Technical (UE) Writer - 6 month contract
| | Description: |
COMPANY OVERVIEW:
Cactus Commerce delivers dynamic cross channel B2C and B2B e-commerce solutions offering unique user experiences with flexible deployment options. For over 12 years, Cactus has delivered e-commerce solutions to clients in the retail, consumer goods, manufacturing, media & entertainment and hospitality industries. Clients include GameStop, Church & Dwight, PowerBar and many more. The Microsoft Commerce Server Product Unit has recognized Cactus as one of the three leading worldwide Commerce Server partners. Cactus Commerce strategically collaborates with Microsoft to help shape product innovation through our unique and deep understanding of e-commerce and digital marketing. The result of this collaboration helps Microsoft bring rich and robust e-commerce solutions to the marketplace.
CommerceLive is a comprehensive e-commerce solution that enables retailers and CPGs to sell products/services across channels. By leveraging a core set of e-commerce features and multiple deployment options, CommerceLive enables merchants who have constrained timelines, resources and budgets to build a customized e-commerce product, and get on-line quickly and effectively.
RESPONSIBILITIES:
We are looking for someone technical with a lot of writing experience, task based writing and task-analysis experience, information architecture experience and some project management experience
Responsibilities
• Reviews project plans and engineering specifications to develop draft documentation and working with the CommerceLive team to deliver support on new product releases and upgrades.
• Interviews subject matter experts to obtain additional product information during the draft creation phase.
• Develops documentation on schedule and is accountable for meeting key project milestones.
• Reports on progress, schedules, and requirements.
• Manages the documentation review process to ensure reviews take place in a timely manner and the required material has been provided.
SKILLS:
• Excellent communication and interpersonal skills.
• Excellent organizational skills, including the ability to manage time effectively when working on more than one project concurrently, as well as the ability to organize and structure large amounts of technical information.
• A strong team-player capable of establishing meaningful and effective partnerships with our development, test, and product/program management teams and external partners.
• Must be familiar with the writing process and possess excellent written and project management skills.
• Experience writing for technical audiences (especially software developers and IT Pros)
• Strong technical background with an understanding of an audience that consumes Software Developer, IT Pro, and Business User documentation
• Proven experience writing developer guides, code samples, API reference material, and SDK-level content is required
• Some knowledge of SQL and database concepts, knowledge of IIS is a definite asset.
• Ability to write global English and understand localization requirements.
• Ability to tailor writing style to meet the needs of specific target audiences.
• Knowledge of e-Commerce concepts (i.e.: B2B and B2C) is highly desirable
• Experience writing F1 help is also desirable
EDUCATION AND EXPERIENCE:
• At least 7 years experience with the technical documentation industry.
• Experience with Task-based writing. The candidate must have experience with Task-based writing and leading task analysis sessions with the intention of structuring written content on the outcome of those sessions.
• Experience with Information Architecture, and structuring content for different user populations.
• Experience with feature-based writing assignments.
• Experience with Documentation tools and build processes. Some experience with the Microsoft help formats (*.chm, *.hxs) would be desirable.
• Some project management skills.
• Some experience with the Microsoft tools (TFS, Visual Studio, etc.)
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